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Verizon Online DSL
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Verizon Online - Verizon Online DSL
Verizon Yahoo! for DSL
Select Verizon Yahoo! for DSL and enjoy premium, award-winning Yahoo! services
and content customized for your super-fast broadband connection, all from the #1
Internet brand.
Verizon Yahoo! for DSL includes a powerful all-in-one Security Software Suite
featuring:
Anti-Virus
Pop-Up Blocker
Parental Control
SpamGuard Plus
AddressGuard™
9 e-mail accounts with virtually unlimited (2 GB) e-mail storage from the #1
e-mail service
100+ Premium Yahoo! Music stations & on-demand music videos from the #1 music
service
Yahoo! Messenger, Yahoo! Photos, & broadband-optimized, customizable My Yahoo!
Only Web based features of Verizon Yahoo! for DSL are Macintosh® compatible.
Other restriction apply.
Indulge in discounted entertainment services like music and games, get
around-the-clock tech support and so much more. A high-speed connection can save
you time, make online activities like shopping, downloading and purchasing music
more enjoyable, open up the possibility of working from home… and so much more.
Pricing Plan
Actual throughput speed will vary. Learn more about service speeds and our
pricing plans.
* Modem included with all one year plans. Customers have the option of upgrading
to a modem and wireless router.
** Month-to-month customers have the option of purchasing a modem
Enter your phone number and we'll show you what you can get!
Don't have a home phone number? Qualify your address.
All Verizon Online DSL plans include:
Choice of online services: Yahoo! and MSN
24/7 live technical support
30-day money-back guarantee
9 e-mail accounts
10 MB of Web space
Self-install kit
Share high-speed Internet with your entire household. Connect multiple computers
to a single DSL connection. Order online today.
Connection speed is the initial speed that information is transferred between
your computer and the Verizon Central Office. Once you are connected, throughput
speed is the rate that information is transferred to and from your computer.
Examples of activities that require throughput speed are downloading or
uploading files.
Verizon Online DSL packages are always represented as maximum
downstream/upstream connection speeds.
For example, up to 1.5 Mbps downstream/384 Kbps upstream.
Download or downstream refers to the speed at which you receive data from the
Internet. Examples of receiving or downloading are reading a Web page,
downloading a program, or receiving e-mail or files.
Upload or upstream refers to the rate at which information is sent from your
computer to the Internet. Examples of sending or uploading are sending e-mail or
files.
Order the hot rod of our DSL service (Up to 3 Mbps) and blaze through:
Buying, downloading and listening to the hottest new songs
Watching videos and the latest movie releases
Uploading and sharing your personal photos
Playing games solo or with other online gamers
Speed and uninterrupted use of the service are not guaranteed. When you connect
to the Internet using Verizon Online DSL, the speeds you experience will vary
based on a variety of factors, including the following:
Condition of wiring inside and outside your home
The configuration of your computer
The number of home computers and other networked equipment using the service at
the same time
Network or Internet congestion
The server speeds of the Web sites you are accessing
Other factors
Kick start your DSL experience with one of two leading online services: Verizon
Yahoo! or MSN® Premium. Both equip you with outstanding tools and resources that
can transform the way you use the Internet.
After you've placed your DSL order, you'll be able to select Verizon Yahoo! for
DSL or Verizon with MSN during the installation process.
The choice is yours – at no charge for our DSL subscribers.
Games, music, videos, cool tools for working from home – it's all here. See what
you can do with DSL. Buy and download the latest music, watch videos, become a
work-from-home guru.
All this technology can be confusing stuff. That's why we've thought of just
about every question you might have. If we haven't, just give us a buzz! Ask
away.
Super easy tools and services that give you more control over how you use the
Internet. Things like 9 e-mail accounts, personal Web space, and Site Builder
where you can go totally crazy and build your own Web site.
Plus, you'll have access to Broadband Beat – your multimedia gateway to
discovering the online world of music, games, videos and more.
Sizzling deals and discounts on the latest online services. Check them out:
Rhapsody Digital Music Service – Get unlimited access to over 80,000 albums
right from your PC.
Support whenever you need it. Call our toll-free number anytime – night or day.
Or browse the online help and support section for more answers.
Frequently Asked Questions – DSL
DSL Verizon Yahoo! for DSL MSN Premium
DSL FAQs
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Technology
What is DSL and how does it work?
How does DSL compare to cable modems?
Does DSL require installing an additional phone line?
Will my current phone features work with DSL?
If my DSL modem loses power, do I lose phone service?
How do I order DSL if I already have Verizon Online Dial-up service?
Speed
What affects my connection speed?
Availability
Is Verizon Online DSL available on my phone line?
My neighbor has Verizon Online DSL, but I can't get it. Why?
Can I change my phone number to get a phone number that qualifies for DSL?
If one number doesn't qualify, will another number at the same location qualify
for DSL?
Hardware & Software
Does Verizon Online support Macintosh?
What equipment do I need to get DSL?
Can I use any DSL modem with my Verizon Online service?
Installation & Setup
What's involved in the DSL self-installation process?
How long will it take to install my new DSL service?
Once I order DSL online, how can I check the status of my order?
DSL Functionality
Can I host a Web page?
Can I hook up more than one computer with a single DSL connection?
Can I access the Internet if I'm traveling?
Your Account
Are Verizon Online DSL charges in addition to my current monthly phone bill
charges?
Is there a money-back guarantee?
What type of technical support is available?
I'm already a Verizon Online DSL customer and am moving. How can I keep my DSL
account?
When will my DSL service be active?
When does billing begin?
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What is DSL and how does it work?
DSL is a modem technology that turns your existing phone line into a
three-channel data delivery system – one channel transmits voice services, so
normal phone and fax usage continues whether or not you are accessing the
Internet – a second channel transmits data downstream at high speeds, and a
third bi-directional channel transmits data upstream.
How does DSL compare to cable modems?
Cable modems offer service over a shared cable. Multiple users may be connected
to the same local cable line. DSL provides a dedicated connection to the Verizon
Central office so you don't have to share your local access connection with
other users.
Does DSL require installing an additional phone line?
No. Your DSL service will be installed on your existing phone line. DSL
technology allows simultaneous analog (voice or fax) and DSL (data) transmission
over the same telephone line, so you can talk on your phone and access the
Internet at the same time.
Will my current phone features work with DSL?
Yes. Adding Verizon Online DSL to your phone line does not affect your other
telephone services and features. DSL will not affect Caller ID, voice mail, call
waiting, or other advanced calling features.
If my DSL modem loses power, do I lose phone service?
No. The DSL modem is designed so that your normal telephone service will operate
even if the modem is unplugged or otherwise disabled.
How do I order DSL if I already have Verizon Online Dial-up service?
Customers with Verizon Online Dial-up service should call (877) 483-5898 to
order DSL while customers with Dial-up service from other providers (e.g., AOL),
can proceed to order DSL online.
Back to top
What affects my connection speed?
When you connect to the Internet using a DSL modem, the speeds that you will
experience will vary based on a variety of factors, including the following:
Distance of your telephone line from a Verizon Central Office
Condition of telephone wiring inside and outside your location
Computer configuration
Network or Internet congestion
Server and router speeds of the Web sites you access
Other factors
Back to top
Is Verizon Online DSL available on my phone line?
You can find out right now by entering your phone number on the Order DSL page
or in any of the boxes throughout the site that say "Can I Get DSL?" This
process helps us determine if your line is equipped for DSL. Activation of DSL
to your location is subject to final confirmation of service availability.
My neighbor has Verizon Online DSL, but I can't get it. Why?
DSL is a distance-sensitive technology that works solely over copper phone
lines. Currently, Verizon Online DSL is only available to customers residing
within 3 "wire-run" miles (up to 18,000 feet) from their Verizon Central Office.
In addition, customers must be served over copper wires. Some wires may be
capable of handling DSL and others may not, even in the same area. We're
currently working to overcome the distance limitation so our DSL is more widely
available. So, while you may not qualify for the service today, it is possible
that you could be able to receive it in the near future as the technology
improves.
Can I change my phone number to get a phone number that qualifies for DSL?
Unfortunately, no. A telephone number change does not change your physical
telephone line.
If one number doesn't qualify, will another number at the same location qualify
for DSL?
Please check the availability for any of your telephone numbers. It is sometimes
possible that a customer location could have more than one telephone line, so
one telephone line might qualify while another telephone line does not.
Back to top
Does Verizon Online support Macintosh?
Verizon Online supports Macintosh and Macintosh-compatible computers, including
the iMac. View our DSL system requirements.
What equipment do I need to get DSL?
You will need DSL filters and a DSL modem. DSL Filters are included in your DSL
self-install Kit, and a DSL modem may be included in your kit depending on the
DSL package you choose. You will also need a 10Base-T Ethernet Network Interface
Card (NIC). A NIC is not included in the Verizon Online Self-install Kit. You
can get a NIC at most computer stores, if your computer does not have one.
Can I use any DSL modem with my Verizon Online service?
Unfortunately, no. At this time you'll need to use a DSL modem that is
compatible with Verizon Online DSL. If you want to use a modem from a source
other than Verizon, please check with Verizon first to determine compatibility.
Back to top
What's involved in the DSL self-installation process?
First, use our Check My PC tool to automatically check to make sure that your
computer meets the Verizon Online DSL minimum system requirements. After you
place your order for Verizon Online DSL, we will send you a three-step DSL
self-install kit. The kit will walk you through the installation process,
including installing your DSL modem, using DSL filters, and installing your
Verizon Online DSL software. Instructions are included in the kit, and we're
always here to help you with our 24/7 live technical support.
How long will it take to install my new DSL service?
Installation time can vary, however we recommend that you reserve about one
hour. Your self-installation kit includes an easy-to-follow audio-visual, 3-step
installation CD.
Once I order DSL online, how can I check the status of my order?
It's simple. All you have to do is use our Order Status Tool at http://www.verizon.com/dslorderstatus.
Back to top
Can I host a Web page?
Yes. Verizon Online DSL packages include 10 MB of Web space and you can also use
our Web Builder Tool.
Can I hook up more than one computer with a single DSL connection?
Yes. Verizon Online offers home networking solutions. To learn more, please
visit our home networking site.
Can I access the Internet if I'm traveling?
Yes. Verizon Online offers Remote Internet Access, so you can dial-up and access
the Internet and your e-mail when you're away from your primary connection.
Additional charges apply. You can also access your Verizon e-mail from any
computer with an Internet connection by using NetMail – at no additional charge.
Back to top
Are Verizon Online DSL charges in addition to my current monthly phone bill
charges?
Yes. Verizon Online DSL monthly recurring charges are in addition to your
monthly telephone service charges from Verizon.
Is there a money-back guarantee?
Yes. Our 30-Day Money Back Guarantee provides that if, for any reason, you are
not completely satisfied with any Verizon Online DSL product, you may cancel
your DSL service within 30 days of your service ready date and receive a refund
for any fees you have paid to Verizon Online. We only ask that you return the
modem and any other equipment we have given you within 30 days of cancellation
to avoid any equipment charges.
What type of technical support is available?
We're here for you 7 days a week, 24 hours a day. Online tutorials, user guides,
frequently asked questions (FAQs), and our extensive online help and support
site are also available.
I'm already a Verizon Online DSL customer and am moving. How can I keep my DSL
account?
To learn how you can keep your Verizon Online DSL account when you move, visit
our moving site.
When will my DSL service be active?
In most cases, DSL service is active five business days after you place your
order. Verizon Online will send you an e-mail with your Service Ready Date once
we receive your order.
When does billing begin?
Billing and an your 30-day money-back guarantee will begin on your Service Ready
Date, which is the date your DSL service is activated on your phone line and is
ready for use. Billing for your Verizon Online DSL service will appear as a
separate itemized charge on either your telephone bill or credit card, depending
on which billing option was available to you or the one that you chose.
Verizon reminds you to always download legally.
Offer by Verizon Online for all new DSL customers. A $19.95 shipping and
activation charge will apply to each DSL order. An additional monthly Supplier
FUSF recovery charge will be added to your monthly bill. Early termination fee
of $79 applies to one year plans. Verizon residential local service is required.
Service not available in all areas or on all telephone lines and subject to
final confirmation of services by Verizon. Service provisioned will be 768Kbps,
1.5 Mbps, or 3.0 Mbps based on Verizon line qualification requirements and the
package selected. Service provisioned will be 768Kbps, 1.5 Mbps, or 3.0 Mbps
based on Verizon line qualification requirements and the package selected. If
for any reason you are not completely satisfied you may cancel your DSL service
within 30 days of your service ready date, return all equipment provided to you
by Verizon and receive a refund for any charges you have paid to Verizon Online.
Minimum system requirements apply. Acceptance of Verizon Online Terms of Service
is required. Only Web based features of Verizon Yahoo! for DSL are Macintosh®
compatible. Software for MSN Premium versions of Verizon Online DSL is not
Macintosh® compatible. Applicable taxes apply. Home networking bandwidth shared
by multiple users; simultaneous usage may affect individual user's throughput
speed. Home networking may require wireless adapters and Wi-Fi cards (sold
separately). Actual throughput speed will vary. Speed and uninterrupted use of
the service are not guaranteed. Equipment is new or fully inspected, tested and
warranted return unit. Equipment provided with the one-year commitment offer
will vary by location. Offer subject to change without notice. Other terms and
conditions apply. Valid through 03/18/06. © Verizon 2006. All Rights Reserved.
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